Refund & Return Policy

Last updated: 2026

At BILPAYU, we focus on bulk organic products and wholesale supply. We aim to provide the best quality products and smooth customer support. This Refund & Return Policy explains the conditions under which a refund, return, replacement, or cancellation can be requested.

Please read this policy carefully before placing a bulk order or enquiry. By confirming an order with BILPAYU, you agree to this policy.

1. Bulk Orders - Important Note

Since BILPAYU deals in bulk orders, once the order is confirmed and dispatched, the products are generally non-returnable. However, we understand genuine issues can occur, and we support refund/replacement in valid cases.

Bulk orders may include food grains, pulses, oils, snacks, dairy products, spices, etc.
Bulk packing and transportation may vary based on order size and destination.
Product images are for reference. Actual packaging may vary slightly.

2. Refund Eligible Cases

You may be eligible for a refund or replacement in the following situations:

✅ A) Damaged Product Delivered

If the product is physically damaged during delivery (torn packaging, leakage, broken seal, etc.).

✅ B) Wrong Product Delivered

If you receive a different product than what was confirmed in the order.

✅ C) Missing Items / Short Quantity

If any items are missing or quantity is short compared to the confirmed invoice.

✅ D) Order Cancelled Before Dispatch

If your order is cancelled before dispatch and cancellation is approved by our team.

3. Non-Refundable / Non-Returnable Cases

Refunds and returns will not be provided in the following situations:

Order returned after dispatch without valid reason.
Customer changes mind after order confirmation.
Minor packaging issues that do not affect product quality.
Delay caused due to external courier/logistics or natural issues.
Products damaged due to customer handling after delivery.
Perishable items where storage conditions were not maintained properly.

4. Return Request Time Limit

Any refund/return/replacement request must be raised within the below time period:

Within 24 hours of delivery for damaged/wrong/missing items.
After 24 hours, we may not be able to accept the request.

5. What Proof is Required?

To process your request faster, please share the following proof:

Order confirmation details / invoice
Delivery receipt (if available)
Clear photos of product and packaging
Unboxing video (recommended for bulk orders)
Batch number / expiry date image (if applicable)

6. Replacement Policy

In some cases, instead of refund, we may provide a replacement if:

Product is available in stock
Delivery location is serviceable
Replacement is more suitable than refund

Replacement dispatch time may vary based on product availability.

7. Refund Method

If refund is approved, it will be processed through the same payment method used:

UPI
Bank Transfer
Other available payment method (as applicable)

8. Refund Processing Time

Refund processing timeline:

Verification & Approval: 2–5 working days
Refund Transfer: 5–10 working days (depends on bank/UPI)

Note: Bank delays may occur due to weekends/holidays.

9. Order Cancellation Policy

Order cancellation is allowed only if the order is not dispatched.

Once dispatched, cancellation is not possible.
Bulk packing may start immediately after confirmation.
Cancellation approval depends on product and order status.

10. Bulk Delivery Damage Responsibility

We ensure secure packaging for bulk orders. If damage happens during transit:

We will support you with refund/replacement based on proof verification.
Customer should not accept heavily damaged packages without informing delivery person.
If accepted without proof, refund may not be possible.

11. Contact for Refund Support

For refund or return support, please contact us:

📧 Email: support@bilpayu.com
📞 Phone: +91 8008869889
🏢 Address: Hyderabad – 500055

Frequently Asked Questions (FAQ)

Q1. Can I return bulk order after delivery?

Bulk orders are usually non-returnable. Return is possible only if the product is damaged, wrong, or missing, and request is raised within 24 hours.

Q2. How will I receive refund?

Refund will be credited to your original payment method (UPI/bank transfer). It may take 5–10 working days after approval.

Q3. Do you provide replacement?

Yes, in many cases replacement will be provided instead of refund, depending on stock availability.

Q4. What if delivery is delayed?

Delivery delays may happen due to logistics issues. Refund is not applicable for delay alone, but we will support you with proper tracking and updates.

Q5. What if I entered wrong phone number?

Please contact us immediately. Order confirmation may fail if contact details are wrong.

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