Terms & Conditions

Last Updated: 2026

Welcome to BILPAYU (“we”, “our”, “us”). By accessing or using our website and services, you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree, please do not use our website.

These Terms apply to all users including visitors, customers, and bulk enquiry buyers. BILPAYU mainly focuses on bulk organic products supply.

1. Definitions

Website: bilpayu.com and its pages.
User: Anyone browsing or using the website.
Bulk Order: Wholesale / large quantity purchase.
Enquiry: Request for quotation or bulk order confirmation.
Products: Organic groceries, oils, spices, snacks, dairy and related items.

2. Bulk Orders & Pricing Policy

BILPAYU operates primarily on bulk orders. Prices shown are indicative and may vary.

Bulk order range may be between ₹5,000 to ₹2,00,000.
Final quotation depends on product availability, market price and delivery location.
Bulk quantities (Kg/Ltr/Packets) are mentioned for reference.
Discounts may apply for repeat customers or large orders.

3. Account / Login

Some features may require login. You are responsible for maintaining confidentiality of your account. We are not responsible for unauthorized access due to your negligence.

4. Enquiry Submission Rules

Submitting an enquiry does not guarantee order confirmation. Our team will verify and confirm based on stock availability and delivery feasibility.

You must provide accurate name, phone, email and enquiry details.
Spam enquiries or fake requests may be blocked.
We may contact you via phone/WhatsApp/email for confirmation.

5. Payments & Confirmation

Order confirmation may require advance payment based on order size. Accepted methods may include:

UPI
Bank Transfer
Other payment options as communicated by our team

Once payment is confirmed, order processing begins immediately.

6. Shipping & Delivery Policy

Delivery depends on order size, location, and product availability. We aim for fast and safe delivery.

Delivery timelines may vary due to courier/logistics.
Bulk orders may require extra packaging and handling.
Delivery charges (if applicable) will be informed before confirmation.
Customer must provide correct delivery address and contact number.

7. Returns, Refunds & Replacement

Bulk orders are usually non-returnable once dispatched. Refund/replacement will be provided only for valid cases.

Damaged product delivered
Wrong product delivered
Missing items

Please read our detailed policy here: Refund Policy

8. Product Quality Disclaimer

We ensure quality sourcing. However, organic products may have natural variation in color, texture, taste and packaging. This is normal and not considered a defect.

9. Website Content & Intellectual Property

All content on this website (logo, design, images, text, product cards) belongs to BILPAYU or its content partners. Copying or reuse without permission is strictly prohibited.

10. User Restrictions

No hacking, malware, or unauthorized access attempts.
No fake orders or misleading information.
No misuse of wishlist/cart for illegal activity.
No copying website design for commercial purpose.

11. Limitation of Liability

BILPAYU is not liable for any indirect losses including business loss, delay, or service interruption caused by technical issues, third-party delivery delays, or circumstances beyond control.

12. Privacy & Data Protection

We respect your privacy. We collect data only for enquiry/order support. Read full policy here: Privacy Policy

13. Changes to Terms

We may update these Terms anytime without prior notice. Updated version will be available on this page. Continued use means you accept the updated Terms.

14. Governing Law

These Terms are governed by Indian law. Any disputes will be handled under Hyderabad jurisdiction.

15. Contact Us

📧 Email: support@bilpayu.com
📞 Phone: +91 8008869889
🏢 Address: Hyderabad – 500055

Terms FAQ

Q1. Are prices fixed on the website?

No. Prices shown are for reference. Final price is confirmed during bulk enquiry confirmation.

Q2. Can I cancel after dispatch?

No. Once dispatched, cancellation is not possible for bulk orders.

Q3. Can I return bulk orders?

Bulk orders are non-returnable. Refund/replacement is only for damaged/wrong/missing items.

Q4. How do I contact support?

Call us at +91 8008869889 or email support@bilpayu.com.